PRIVACY POLICY

Purpose: To inform clients, employees, and users of American Fence & Supply Co. about how we collect, use, disclose, and protect personal information. This policy ensures that our practices are in full compliance with Michigan state laws, federal regulations, and the guidelines set by the Federal Communications Commission (FCC). We are committed to safeguarding your privacy while providing high-quality services, maintaining transparency, and complying with all relevant legal and regulatory requirements. This Privacy Policy also outlines the rights and choices available to individuals in relation to their personal information and communication preferences.

American Fence & Supply Co. (“we”, “us”, or “our”) is committed to protecting the privacy of our clients, employees, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, our website, or use our services, including our use of the DialPad app for communication. We comply with applicable Michigan state laws, federal laws, and regulations, including those set forth by the Federal Communications Commission (FCC).

By using our services or interacting with us through our communication systems, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please refrain from using our services.

1. Information We Collect

We collect several types of information in order to provide and improve our services, including:

a. Personal Information

Client Information: When you engage in a contract or request our services, we may collect personal information such as your name, address, phone number, email address, and payment details.

Employee Information: For employment purposes, we collect contact details, employment history, and other necessary information for payroll and benefits.

b. Communication Data

Phone Numbers: We use the DialPad SMS/MMS service to communicate with clients, contractors, and employees. Both our company phone number and all employee phone numbers are tied to the DialPad platform.

Messages: Any text messages, multimedia messages (SMS/MMS), and call logs sent or received via DialPad may be stored on the platform to facilitate communication and customer service.

c. Device Information

We may collect information about the device you use to interact with our services, including device type, operating system, IP address, browser type, and usage data.

2. How We Use Your Information

We use your information for the following purposes:

Providing Services: To communicate with you regarding projects, estimates, billing, and other service-related matters.

Business Operations: To manage our operations, process payments, schedule appointments, and coordinate with clients, vendors, and employees.

Marketing: We may use your information to send promotional materials, newsletters, and other business updates. You can opt-out of these communications at any time.

Compliance: To comply with legal requirements, including state and federal regulations, such as those set by the Michigan Department of Licensing and Regulatory Affairs and the Federal Communications Commission (FCC).

Customer Support: To address inquiries, concerns, and resolve disputes regarding our services.

3. Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors, such as DialPad, for the purpose of communication, payment processing, and other necessary services. These vendors are obligated to protect your information in accordance with this Privacy Policy.

Legal Compliance: We may disclose your information if required by law, in response to a subpoena, court order, or government request, or if we believe that disclosure is necessary to protect our rights, the safety of others, or prevent fraud.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.

5. FCC and DialPad Compliance

In accordance with FCC regulations:

Telemarketing: We do not use automated systems for telemarketing purposes without prior consent. If we engage in telemarketing, we will comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws.

Opt-In and Opt-Out: We will obtain your consent before sending you any promotional SMS/MMS messages. You may opt-out at any time by replying “STOP” to any promotional message.

Do Not Call List: We will honor requests to be placed on our internal Do Not Call list and will comply with the National Do Not Call Registry.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.

Correction: You may request correction of any inaccurate or incomplete information.

Deletion: You may request that we delete your personal information, subject to applicable laws and regulations.

Opt-Out: You may opt out of marketing communications by following the opt-out instructions in our messages or contacting us directly.

To exercise these rights, please contact us at sales@amerifence.com or (248) 545-7070.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us, and we will take steps to remove the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with the effective date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

American Fence & Supply Co.
21200 Schoenherr Road, Warren, MI 48089

Phone: (248) 545-7070

Email: sales@amerifence.com

This Privacy Policy is intended to provide you with transparency regarding our data practices and to ensure compliance with Michigan state laws, federal laws, and FCC regulations.